Everything you need to sell and fulfil orders successfully.

Once approved, the supplier account administrator should review all business information and make sure the location is ready to receive live orders.

Before going live

• Confirm the business address, contact details, operating hours, holiday hours, and temporary closures.
• Add only employees who are authorized to manage products, orders, fulfilment, or account settings.
• Keep account credentials private and remove access promptly when an employee no longer requires it.
• Set up at least one approved device near the order preparation or customer-service area.
• Enable browser or app notifications and test that order alerts can be received.

Every order should be reviewed promptly and accepted only when the supplier can provide the correct products within the displayed preparation time.

Order workflow

1. Review the customer’s products and quantities.
2. Confirm inventory and current pricing.
3. Accept the order or report a problem promptly.
4. Prepare, package, and label the complete order.
5. Update the order status as preparation progresses.
6. Release the order only to the correct customer, supplier driver, or TradeDash delivery provider.

Inventory shortages and substitutions

Do not substitute a different brand, size, grade, quantity, colour, or product without customer approval through the TradeDash process. When an item is unavailable, report the shortage before completing the order.

Order handoff standards

• Confirm the order number and receiving party before release.
• Keep materials packaged, secured, and protected from weather or damage.
• Identify oversized, heavy, fragile, hazardous, or special-handling products before pickup.
• Assist with loading where required and safe to do so.
• Never mark an order ready before it is complete and available for immediate release.

Product listings must accurately describe what the customer will receive. Suppliers are responsible for keeping listings and inventory current.

Required listing quality

• Use clear product names and current images.
• State the brand, size, grade, colour, quantity, and unit of sale where applicable.
• Enter accurate prices, sale prices, deposits, core charges, and additional fees.
• Identify products unavailable for delivery or requiring special handling.
• Update inventory promptly when an item is sold out, discontinued, or temporarily unavailable.

Approved suppliers will receive payout and transaction information through the supplier dashboard. Payout timing and fees will follow the supplier’s commercial terms with TradeDash.

Keep records current

• Maintain accurate banking, tax, and business information.
• Review order statements and report discrepancies promptly.
• Retain invoices, receipts, tax records, and product documentation required by law.
• Cooperate with refund, chargeback, return, and fraud investigations.

Suppliers must follow TradeDash service requirements and all laws, licences, safety rules, manufacturer requirements, and business obligations that apply to their products and operations.

Performance expectations

TradeDash may monitor acceptance rates, response times, order accuracy, cancellations, preparation times, customer complaints, pickup delays, delivery delays, and other service-quality indicators.

Repeated or serious non-compliance may result in a warning, corrective-action plan, reduced order visibility, temporary suspension, withholding of disputed amounts where permitted, or termination of supplier access.

Contact TradeDash when you need help with an active order, account access, product listing, payout, delivery, pickup, customer complaint, safety issue, or technical problem.