Frequently Asked Questions

General

General questions about TradeDash and how the platform works.

What is TradeDash?

TradeDash is a marketplace and delivery platform built to help customers order construction materials and products from participating suppliers. Depending on the supplier and location, orders may be available for customer pickup, supplier delivery, or TradeDash delivery.

Account & Profile

Questions about accounts, profiles, login, and account settings.

Do I need an account to use TradeDash?

An account is required for features such as placing orders, viewing order history, managing account information, and accessing role-specific features for suppliers and drivers.

Ordering

Questions about placing, managing, and updating orders.

How do I place an order on TradeDash? Featured

Browse the available products, add the items you need to your cart, select the available fulfilment option for your order, and complete checkout. Available delivery and pickup options may vary by supplier, product, and location.

Can I order products from more than one supplier?

TradeDash may allow you to add products from multiple participating suppliers to your order. Because each supplier manages its own products, inventory, locations, and fulfilment options, different parts of your order may have separate pickup or delivery arrangements.

Can I change my order after it has been placed?

Order changes may be limited once an order has been submitted or preparation has begun. If you need to make a change, contact TradeDash support as soon as possible. Whether a change can be made will depend on the status of the order and the products involved.

How can I check the status of my order?

Sign in to your TradeDash account and open your orders to view the latest available status for your order. Status information may include order confirmation, preparation, pickup, delivery, or completion depending on the fulfilment method.

Why did the price or availability of a product change?

Product pricing and availability are provided by participating suppliers and may change as inventory, supplier pricing, or location availability changes. The current price and availability shown during checkout are used when your order is submitted.

Delivery & Pickup

Questions about delivery methods, pickup options, and fulfilment.

What delivery and pickup options are available? Featured

Depending on the supplier and location, your order may be available for customer pickup, delivery by the supplier, or delivery through TradeDash. The available options will be shown during the ordering process.

What if my materials are too large for my vehicle? Featured

Some construction materials may require a larger or more suitable vehicle for safe transportation. Review any vehicle or pickup information shown with the product or order before selecting customer pickup. If the materials are not suitable for your vehicle, choose an available delivery option instead.

How do I know if TradeDash delivery is available for my order?

Available fulfilment options are shown during the ordering process. TradeDash delivery availability can depend on the supplier location, the products in the order, the delivery destination, and whether an appropriate delivery option is available.

Where do I go for customer pickup?

When customer pickup is available, your order information will identify the supplier location where the order is being prepared. Always review the pickup details for your order before travelling to the supplier.

Will I be notified when my pickup order is ready?

TradeDash will provide order status information as your order progresses. Do not travel to the supplier for pickup until your order indicates that it is ready or you have received the appropriate pickup confirmation.

Payments & Billing

Questions about payments, billing, charges, and payment methods.

When am I charged for my order?

Payment is collected during checkout when you submit your order. Your final total may include the cost of the products, applicable taxes, delivery charges, and any applicable TradeDash service fees shown before you complete payment.

Returns & Refunds

Questions about returns, refunds, order issues, and reimbursements.

How do I request a refund or report a problem with an order?

If there is a problem with your order, contact TradeDash support as soon as possible and provide your order information and details about the issue. Refund eligibility may depend on the circumstances, the products involved, and the applicable supplier or TradeDash policies.

Products & Availability

Questions about products, stock, availability, and supplier inventory.

Why is a product unavailable at one location but available at another?

Product availability is based on the inventory and listings provided by individual suppliers and their locations. Stock levels, pricing, fulfilment options, and availability can therefore vary between supplier locations.

Technical Support

Questions about technical issues, troubleshooting, and using TradeDash.

What should I do if I am having trouble using TradeDash?

Try refreshing the page or app and confirming that you have an active internet connection. If the issue continues, contact TradeDash support and include as much detail as possible, such as what you were trying to do, the device or browser you were using, and any error message you received.

How can we help?

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